Support & Maintenance

Many OpenVMS users run large, complex, business-critical, custom-written software applications on their systems. OpenVMS users are today being faced with various challenges associated with the ongoing maintenance and support of these business-critical application environments.

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The VSI Technical Support Team

Purchase of software support from VMS Software, Inc. gives your company access to a worldwide team of experienced OpenVMS technical support engineers and software engineers unrivalled by any other OpenVMS Software support vendor. Along with the experience, VMS Software is hiring new engineers to ensure continued high customer satisfaction into the future.

Levels of Support

Platinum 24x7 Support:

  • Standard phone number provided on sign-up
  • Right to new minor releases of a VSI product
  • Access to all software updates/patches provided between numbered releases
  • Technical Support 24 hours a day, 7 days a week
  • Assigned a remote Technical Account Manager (TAM)
  • VSI software patch analysis
  • 2.5% of the contract amount in PERFDAT and training credits
  • Provided periodic VSI updates
  • Immediate response from initial customer contact

Gold 24x7 Support (Integrity only):

  • Standard support phone number provided
  • Right to new minor releases of a VSI product
  • Access to all software updates/patches provided between numbered releases
  • Technical Support 24 hours a day, 7 days a week
  • Assigned a remote Technical Account Manager (TAM)
  • Provided periodic VSI updates
  • 1 hour response from initial customer contact

Silver 24x7 Support:

  • Standard support phone number provided
  • Right to new minor releases of a VSI product
  • Access to all software updates/patches provided between numbered releases
  • Technical Support 24 hours a day, 7 days a week
  • Provided periodic VSI updates
  • 2 hour response time

Bronze 9x5 Support:

  • Standard support phone number provided
  • Right to new minor releases of a VSI product
  • Access to all software updates/patches provided between numbered releases
  • Technical Support 8 hours a day, during 5 business days a week, not including VMS Software holidays
  • Provided periodic VSI updates
  • 4 hour response from initial customer contact

Elevation Process:

This PDF document describes how VSI customers can make inquiries and report issues to VMS Software, Inc. Full terms and conditions can be found in the Support and Licensing Agreement: Alpha, Integrity.

To request any of the services described here, feel free to contact us at sales@vmssoftware.com.