Lesson from Support - The Most Common Causes of OpenVMS Network Disconnects
As I look back on my journey as a support specialist, I remember fondly those first few calls. I knew the answer to exactly one question. There were many calls on this issue, so it was a great place to start! Some of you can recall the days when we answered questions via the phone and not via email. Those calls opened the door to so many “by the way” or “while I have you on the phone” questions. Back in the day, those words struck terror into my heart. Nowadays, not only are most calls worked by email, but the one call that I could actually answer when I first started has disappeared. I don’t even train the new hires how to work that issue! Although, between us – I get a giggle whenever I see them taking their first calls. It brings back so many memories!